AT&T is waiving domestic wireless voice and data overage fees for our customers nationwide. These fees will be retroactively waived, dating back to March 13th. This commitment is in addition to our participation in FCC Chairman Pai’s “Keep Americans Connected Pledge.” We will not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
See all the commitments we have made to support our customers, including expansion of our low cost home broadband service, on our COVID-19 customer page: https://about.att.com/pages/COVID-19.html
Public safety remains a top priority and FirstNet liaisons at AT&T are currently embedded with state and federal emergency operations centers (EOC). FirstNet provides first responders with theunthrottled connectivity and priority communications they need to respond during this public health emergency. It’s this type of emergency support that distinguishes FirstNet from standard commercial wireless networks built for consumer use. Learn more about FirstNet here: https://about.att.com/pages/COVID-19.html#responders